Shopify with Milk Bottle Show

Episode #51: Oonagh O'Hagan, Owner of Meagher's Pharmacy Group (Part 2)

Episode Summary

Part 2 of a merchant special with Oonagh O'Hagan, Owner and Managing Director of Meagher's Pharmacy Group. In this episode Oonagh chats about her journey into retail. Keeping customers and the community at the core of what Meagher's Pharmacy do and how that helped the digital side of the business grow. Not only does Oonagh provide a valued service for the community with her ethos to give customers care and attention and make them feel a little bit better, she is also involved with Going for Growth. Going for Growth initiative helps support women to grow their businesses. Oonagh has also been nominated for 2021 EY Entrepreneur Of The Year.

Episode Notes

Introduction
The daily operation
How Oonagh's ambition quickly grew from one to opening more pharmacies in Dublin
HSE cuts helped develop a retail strategy
Introducing a loyalty programme
Asking customers what they wanted to see
Offering click and collect in 2014
How having a person behind the brand was crucial in her research
The unboxing phenomenal
Why their repeat order rate is very high
Becoming more technical and digitising businesses
Why the future is bright for pharmacy
Managing services and the importance of community pharmacy
How online doctor and digital offers can help the customer
Mentoring entrepreneurs